14-Day Right of Withdrawal
A consumer has the right to withdraw from a sales contract concluded through the online store, without giving a reason, within 14 calendar days of receiving the goods.
The period starts when the buyer, or a third party designated by the buyer other than the carrier, takes physical possession of the goods. If products from a single order are delivered separately, the period begins when the last product is received.
To notify us of withdrawal, the buyer may:
- use the contact form at the bottom of the online store’s “Returns” page;
- send an unequivocal notice of withdrawal to info@samiestory.com;
- send a written notice to the seller’s address provided in Section 1.
In the notice, please provide the buyer’s name, the order number or other details that allow us to identify the purchase, and specify which products the withdrawal relates to. The model form at the end of this page may be used but is not mandatory.
When submitting an online notice, the buyer can enter or confirm their name, the information needed to identify the order and the email address for receiving confirmation, then submit the notice using the “Confirm withdrawal” button. We will acknowledge receipt without delay by email, including the contents of the notice and its date and time.
To meet the deadline, it is sufficient to send the notice of withdrawal before the 14-day period expires. Samie’s prior approval is not required to withdraw.
Simply failing to collect a parcel does not constitute a notice of withdrawal.
Returning Goods
After notifying us of withdrawal, the goods must be sent back without delay and no later than 14 calendar days after the notice is given. This deadline is met if the buyer hands the goods over to the carrier within that period.
- Return recipient and address:
- SAMIE FASHION OÜ
Address: Kitse tee 11, Vilkla küla, 90422 Haapsalu linn, Lääne maakond
When exercising the right of withdrawal, the buyer bears the direct costs of returning the goods, unless we have promised free returns for the particular order. Samie bears the necessary costs of returning defective or incorrectly supplied goods.
The buyer may try on and inspect clothing in the same way as in a physical shop. Please keep products clean, retain their labels and, where possible, return them in their original packaging or other packaging that adequately protects them.
The absence of the original packaging or labels does not automatically exclude the right of withdrawal. However, the buyer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Such handling may include, for example, wearing the clothing in everyday use, washing it or soiling it.
When assessing any reduction in value, we use the actual, justified loss in value and explain it to the buyer. No separate handling fee is charged for returns.
If you would like to exchange an item for a different size or colour, please email info@samiestory.com. Exchanges depend on stock availability and must be agreed separately; this does not limit the buyer’s right of withdrawal.
Refunds
If the buyer withdraws from the contract, we will refund the payments received from the buyer without delay and no later than 14 calendar days after receiving the notice of withdrawal.
If the buyer withdraws from the entire order, we will also refund the original delivery costs up to the cost of the least expensive standard delivery method we offered. If the buyer selected a more expensive delivery method, the additional cost resulting from that choice will not be refunded.
We may withhold the refund until we have received the goods back or the buyer has provided proof of having sent them back, whichever occurs first. We will not exercise this right if we have agreed to collect the goods ourselves.
The refund will be made using the same payment method the buyer used for the purchase, unless otherwise expressly agreed with the buyer. The buyer will not incur any fees for the refund.
Defective Goods and Submitting Complaints
Samie is liable for any lack of conformity with the sales contract that becomes apparent within two years after goods are delivered to the consumer. Where goods are repaired or replaced, the running of the liability period is determined in accordance with the law.
A defect that becomes apparent within the first year is presumed to have existed when the goods were delivered, unless this presumption is incompatible with the nature of the goods or the defect.
Please notify us of any defect as soon as possible and no later than two months after discovering it. Complaints can be submitted to info@samiestory.com.
Please describe the defect and the remedy you would like, and include your order number or other proof of purchase. Where possible, include photographs showing the defect.
In the event of a defect, the consumer is entitled, in the first instance, to have the goods repaired or replaced free of charge. The buyer’s chosen remedy may be restricted where permitted by law, for example if it is impossible or would involve disproportionate costs compared with the alternative. Repair or replacement will be completed within a reasonable time and without significant inconvenience to the consumer.
In the circumstances provided for by law, the buyer may request a price reduction or withdraw from the contract, for example if the defect is not properly remedied or is sufficiently serious. The buyer cannot withdraw from the contract on the grounds of a minor defect.
Samie will bear the costs necessary to resolve a valid complaint, including transport, labour and material costs.
We will acknowledge receipt of a written complaint and respond in the same form within 15 days. If there is a justified need for more time to resolve the complaint, we will explain the reason for the delay and provide a new reasonable deadline.
The seller is not liable for damage to the extent that it results from misuse by the buyer or failure to follow appropriate care instructions.
Normal wear and tear is not, in itself, a manufacturing defect, but the goods must have the agreed characteristics and the durability that can reasonably be expected.
Any voluntary commercial guarantee applies only if it is expressly offered for the product, and its terms will be provided to the buyer.
A commercial guarantee does not limit statutory rights.