Effective from: 30 October 2026
1. General Provisions and Seller Details
These terms and conditions govern purchases of goods from the Samie online store at samiestory.com.
The seller operating the online store is:
- Company name: SAMIE FASHION OÜ
- Registration number: 17386446
- Address: Kitse tee 11, Vilkla küla, 90422 Haapsalu linn, Lääne maakond
- E-post:info@samiestory.com
- Phone: +372 56288176
Throughout these terms, the seller is referred to as “Samie” or “we”, and the person placing the order is referred to as the “buyer”.
A consumer is a natural person who purchases goods for purposes outside their trade, business or profession. The consumer rights described in these terms apply to buyers who are consumers.
The terms and conditions in force at the time an order is placed apply to that order. These terms do not limit the buyer’s statutory rights.
2. Products and Prices
The main characteristics of each product, available sizes, materials and other relevant information are provided on the corresponding product page. Before making a purchase, please read the product description, size chart and care instructions.
The colours shown in product photographs may differ slightly from the actual colours due to screen settings. This does not limit the buyer’s rights if the goods do not match the description or agreed characteristics.
All prices are in euros and include the taxes applicable to the sale. A delivery charge may be added to the price of the goods. The delivery charge and the total order amount are displayed before the buyer places an order with an obligation to pay.
Price changes do not affect sales contracts that have already been concluded.
3. Placing an Order and Payment
To place an order:
- Select the product, size, colour and quantity, and add the goods to your shopping basket.
- Open your shopping basket and check the selected products.
- Enter the contact and delivery details needed to fulfil the order.
- Select a delivery method and payment method from the available options.
- Read the terms and conditions and place your order with an obligation to pay.
Before placing an order, the buyer can change the information entered and the contents of the shopping basket. Please check your email address, telephone number and delivery address carefully.
The following payment methods are available in the online store: bank card, Apple Pay or Google Pay. Orders must be paid in full in advance. Instructions for the selected payment method are displayed at checkout.
The sales contract is deemed to have been concluded when payment for the order has been confirmed and Samie has confirmed by email that the order has been accepted for fulfilment. The order details and the applicable terms and conditions are sent to the buyer’s email address in a format that can be saved and reproduced later.
If you notice an error in your order or have not received an order confirmation, please email info@samiestory.com.
If the ordered goods cannot be delivered, we will inform the buyer as soon as possible. Any substitute product or revised delivery date will be agreed with the buyer. If the order remains unfulfilled and the contract is terminated, we will refund the amounts paid for the unfulfilled part without delay. The buyer’s other statutory rights remain unaffected.
4. Delivery
We deliver to the following areas: Estonia.
Available delivery methods and carriers: Smartposti parcel lockers.
The usual delivery time for the goods to reach the buyer is [DELIVERY TIME AND WHEN IT STARTS]. Any regional differences in delivery times are shown at checkout. The delivery time for pre-order products or goods requiring a longer production period is stated on the product page before purchase.
Unless a different deadline has been agreed, we will deliver the goods no later than 30 days after the contract is concluded.
We will inform the buyer of any delivery delay as soon as possible. The buyer is entitled to give us a reasonable additional period to deliver the goods and to withdraw from the contract if the goods are not delivered within that period. In the circumstances provided for by law, the buyer may withdraw without granting an additional period.
If the buyer chooses a carrier offered by us, Samie bears the risk of accidental loss of or damage to the goods until they are received by the buyer or a recipient designated by the buyer.
Please check the condition of the parcel and products when you receive them. If anything is damaged, an incorrect product has been sent or goods are missing, please contact us as soon as possible at info@samiestory.com. Include photographs where possible. Failing to inspect the goods immediately or provide photographs does not deprive the buyer of their statutory rights.
5. 14-Day Right of Withdrawal
A consumer has the right to withdraw from a sales contract concluded through the online store, without giving a reason, within 14 calendar days of receiving the goods.
The period starts when the buyer, or a third party designated by the buyer other than the carrier, takes physical possession of the goods. If products from a single order are delivered separately, the period begins when the last product is received.
To notify us of withdrawal, the buyer may:
- use the online store’s “Withdraw from the contract” function, located at [LINK TO THE WITHDRAWAL FUNCTION OR ITS EXACT LOCATION];
- send an unequivocal notice of withdrawal to info@samiestory.com;
- send a written notice to the seller’s address provided in Section 1.
In the notice, please provide the buyer’s name, the order number or other details that allow us to identify the purchase, and specify which products the withdrawal relates to. The model form at the end of this page may be used but is not mandatory.
When submitting an online notice, the buyer can enter or confirm their name, the information needed to identify the order and the email address for receiving confirmation, then submit the notice using the “Confirm withdrawal” button. We will acknowledge receipt without delay by email, including the contents of the notice and its date and time.
To meet the deadline, it is sufficient to send the notice of withdrawal before the 14-day period expires. Samie’s prior approval is not required to withdraw.
Simply failing to collect a parcel does not constitute a notice of withdrawal.
6. Returning Goods
After notifying us of withdrawal, the goods must be sent back without delay and no later than 14 calendar days after the notice is given. This deadline is met if the buyer hands the goods over to the carrier within that period.
Return recipient and address:
SAMIE FASHION OÜ
Aadress: Kitse tee 11, Vilkla küla, 90422 Haapsalu linn, Lääne maakond
When exercising the right of withdrawal, the buyer bears the direct costs of returning the goods, unless we have promised free returns for the particular order. Samie bears the necessary costs of returning defective or incorrectly supplied goods.
The buyer may try on and inspect clothing in the same way as in a physical shop. Please keep products clean, retain their labels and, where possible, return them in their original packaging or other packaging that adequately protects them.
The absence of the original packaging or labels does not automatically exclude the right of withdrawal. However, the buyer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Such handling may include, for example, wearing the clothing in everyday use, washing it or soiling it.
When assessing any reduction in value, we use the actual, justified loss in value and explain it to the buyer. No separate handling fee is charged for returns.
If you would like to exchange an item for a different size or colour, please email info@samiestory.com. Exchanges depend on stock availability and must be agreed separately; this does not limit the buyer’s right of withdrawal.
7. Refunds
If the buyer withdraws from the contract, we will refund the payments received from the buyer without delay and no later than 14 calendar days after receiving the notice of withdrawal.
If the buyer withdraws from the entire order, we will also refund the original delivery costs up to the cost of the least expensive standard delivery method we offered. If the buyer selected a more expensive delivery method, the additional cost resulting from that choice will not be refunded.
We may withhold the refund until we have received the goods back or the buyer has provided proof of having sent them back, whichever occurs first. We will not exercise this right if we have agreed to collect the goods ourselves.
The refund will be made using the same payment method the buyer used for the purchase, unless otherwise expressly agreed with the buyer. The buyer will not incur any fees for the refund.
If the buyer is liable for a reduction in the value of the goods, compensation for that reduction will be handled in accordance with the law.
8. Personalised Products and Custom Orders
If the online store offers goods made to the buyer’s individual measurements or clearly personalised instructions, the 14-day right of withdrawal does not apply to the extent covered by the statutory exception. The buyer will be informed of any such exception on the relevant product page before placing an order.
Choosing a standard size or colour from the online store’s selection does not make a product a personalised custom order. The fact that a standard product is manufactured after an order is placed does not, by itself, exclude the right of withdrawal either.
The exception for custom orders does not limit the buyer’s rights where goods are defective or do not conform to the agreement.
9. Defective Goods and Submitting Complaints
Samie is liable for any lack of conformity with the sales contract that becomes apparent within two years after goods are delivered to the consumer. Where goods are repaired or replaced, the running of the liability period is determined in accordance with the law.
A defect that becomes apparent within the first year is presumed to have existed when the goods were delivered, unless this presumption is incompatible with the nature of the goods or the defect.
Please notify us of any defect as soon as possible and no later than two months after discovering it. Complaints can be submitted to info@samiestory.com.
Please describe the defect and the remedy you would like, and include your order number or other proof of purchase. Where possible, include photographs showing the defect. The buyer does not need to retain the original packaging to submit a complaint.
In the event of a defect, the consumer is entitled, in the first instance, to have the goods repaired or replaced free of charge. The buyer’s chosen remedy may be restricted where permitted by law, for example if it is impossible or would involve disproportionate costs compared with the alternative. Repair or replacement will be completed within a reasonable time and without significant inconvenience to the consumer.
In the circumstances provided for by law, the buyer may request a price reduction or withdraw from the contract, for example if the defect is not properly remedied or is sufficiently serious. The buyer cannot withdraw from the contract on the grounds of a minor defect.
Samie will bear the costs necessary to resolve a valid complaint, including transport, labour and material costs.
We will acknowledge receipt of a written complaint and respond in the same form within 15 days. If there is a justified need for more time to resolve the complaint, we will explain the reason for the delay and provide a new reasonable deadline.
The seller is not liable for damage to the extent that it results from misuse by the buyer or failure to follow appropriate care instructions. Normal wear and tear is not, in itself, a manufacturing defect, but the goods must have the agreed characteristics and the durability that can reasonably be expected.
Any voluntary commercial guarantee applies only if it is expressly offered for the product, and its terms will be provided to the buyer. A commercial guarantee does not limit statutory rights.
10. Processing of Personal Data
We process the personal data necessary to fulfil orders, including the buyer’s name, contact details, delivery details and payment-related information. The data required to fulfil an order is shared with the relevant payment and delivery partners.
The purposes and legal bases for processing personal data, retention periods and the buyer’s rights are described in the online store’s privacy policy: [PRIVACY POLICY].
Accepting the terms and conditions does not constitute consent to receive newsletters or other direct marketing that requires consent.
11. Resolving Disputes and Changes to the Terms and Conditions
If you have any questions or complaints, please first contact us at info@samiestory.com so that we can seek an agreed solution.
If no agreement is reached, the consumer has the right to refer the matter to the Consumer Disputes Committee operating under the Consumer Protection and Technical Regulatory Authority. Within its jurisdiction, the Committee resolves contractual disputes between consumers and traders registered in Estonia. The procedure is free of charge for consumers.
The conditions for referring a dispute to the Committee and instructions for submitting an application are available at: ttja.ee/tarbijavaidluste-komisjon.
The buyer may also seek to enforce their rights in court.
The sales contract is governed by Estonian law. If the consumer lives in another country, this does not deprive them of the protection afforded by the mandatory consumer protection rules applicable to them.
Samie may amend the terms and conditions for future orders. Amendments do not apply retroactively to sales contracts already concluded.
12. Model Withdrawal Form
Complete and send this form only if you wish to withdraw from the contract. You may also submit your notice of withdrawal in your own words.
To:
SAMIE FASHION OÜ
Aadress: Kitse tee 11, Vilkla küla, 90422 Haapsalu linn, Lääne maakond, info@samiestory.com
I/We hereby give notice that I/we withdraw from the sales contract for the following goods:
- Description and quantity of goods: ____________________
- Order number, if known: ____________________
- Date the order was placed: ____________________
- Date the goods were received: ____________________
- Name of consumer / names of consumers: ____________________
- Address of consumer / addresses of consumers: ____________________
- Email address for confirmation: ____________________
- Date of notice: ____________________
Delete as appropriate.